1. Who is responsible

I'm Mikhail Zadvornov, the founder of Clowder, and I'm the person responsible for protecting personal information at Clowder. For any privacy question or request, write to me at mikhail@clowder.app or call or text 579-490-8423.

2. What I collect

Only what you give me, in three situations:

• ✦When you book a setup session. The form asks for your name, your email and an optional note. I also record which language you used, so I can reply in it.
• ✦When you become a customer. Payment goes through Stripe, which collects your name, your cattery's name, your email, your phone number and your card. I see the payment and the last four digits of the card, never the full card number.
• ✦When you use the Clowder app. Your login email and password, and whatever you enter about your cattery: cats, litters, kittens, health tests, photos and your contact details.

I don't buy lists, and I don't collect information about you from anywhere else.

3. Why I collect it

• ✦To reply to your request and set up your session.
• ✦To build and run your cattery's website, and to bill your subscription.
• ✦To keep the service working and secure.

I don't sell or rent your information, I don't send newsletters, and I won't use it for anything else without asking you first.

4. Who else handles it, and where

I use a few outside services to run Clowder: the database and photo storage (servers in Montréal), website hosting and email delivery (in the United States), payment processing, and my business email. Each one only gets what it needs to do its job.

Because some of these services are outside Québec, your information may be stored or processed in the United States, where it is covered by those companies' own privacy and security commitments.

5. How long I keep it

• ✦Setup requests: until we've talked and you've decided. If you don't become a customer, I delete your request once it's no longer needed, or right away if you ask.
• ✦Customer and billing records: as long as you're a customer, and payment records for as long as tax law requires (six years in Canada).
• ✦Your cattery's data: while your account is open. When you leave, I send you a copy if you want one, then delete it.

6. Buyers who write to a breeder

When a kitten buyer sends a message through a breeder's website built on Clowder, that breeder is responsible for the message and the personal information in it. Each cattery site has its own privacy policy. Clowder only stores and delivers these messages for the breeder and never uses them for anything else.

7. Cookies and visit counts

The clowder.app pages you're reading don't set cookies. If you log in to the Clowder app, it uses a few essential cookies: the ones that keep you signed in, and one that remembers your language.

To count visits, I use a tool that sets no cookies, doesn't follow you to other sites, and only gives me totals, like how many people opened a page.

8. Your rights

You can ask me at any time to:

• ✦show you the personal information I have about you;
• ✦correct it if it's wrong or incomplete;
• ✦delete it, unless the law requires me to keep it (billing records, for example);
• ✦give you a copy in a common format you can take elsewhere;
• ✦stop using it, by withdrawing your consent.

Write to mikhail@clowder.app. I'll reply within 30 days, and it's free.

If you're not satisfied with my answer, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

9. If something goes wrong

If a security incident puts your information at risk of serious harm, I'll tell you and the Commission d'accès à l'information promptly, as the law requires.

10. Changes to this policy

If I change this policy, I'll update the date at the top of this page. If a change affects how I use information you've already given me, I'll tell you by email first.